Job Description

Job Description

Job Description

Hybrid: South San Francisco

Job Summary:

• The Experience Design team is seeking a UX Researcher.
• This role will be responsible for supporting the Experience Design Director in planning and conducting end-to-end customer experience research across the prioritized Experience Operations roadmap.
• By employing best practices in Design Thinking and Human Centered Design methodologies, the Design Researcher will be expected to present research findings at multiple levels within the organization.
• These findings will include the analysis of qualitative data and metrics to identify current state customer experiences, gaps and opportunities in experiences, and the comparison of brand experiences across the portfolio.
• Further, the UX Design Researcher is expected to work closely with the CX Researcher, Sr. Business Analyst, Data Analytics Analyst, and Studio Design Lead to support transformational opportunities within the patient, other customers, and employee experience.
• This is a varied role that is key to the effective delivery of analysis that will drive the experience designs which underpin strategic transformation within the brand.
• It requires a natural orientation towards patients and customer empathy, the ability to pivot and shift priorities, a collaborative team-player mindset, and a positive attitude coupled with a sense of urgency to deliver results.
• The Experience Design Researchers will gather insights, and data to support journey analysis and design of CX/UX workshops such as Service Modeling, Micro Journey Mapping or Design Sprints.
• This role will be instrumental in the preparation of materials preceding these events and post-event read-outs, curating a library of experience journey maps and design documents that can be referred to and updated to inspire a learning environment, and continuous improvement.

Duties and Responsibilities Description

• Approximate % of Time Associated with Each Duty (total of all duties =100%)
• CX/UX Research User Evaluation, Testing & Insight Generation - 45%
• Communications, Reporting, Collaboration - 20%
• Analysis, Strategy - 15%
• Stakeholder Relations - 10%
• Design Support - 5%
• Business Process - 5%

This role will be responsible for to support the development of the Human Centered Design practice at the company, and will be expected to develop strategies and operational decisions via customer experience insights to impact the following communities:

• 1.Patients
• 2.Advocates
• 3.Caregivers
• 4.Customers (Physicians and Care Community)

The hiring range for this position is $58 -$68 per hour. The base pay actually offered will take into account internal equity, and may also vary depending on candidate's geographic region, job-related knowledge, skills, and experience amongst other factors

Harvest Technical Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, Sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or any other federal, state, or local protected class.

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