Job Description

Job Description

Job Description

Overall Responsibility

The Business Analyst plays a critical role in delivering successful Brillion Fulfill implementations by gathering business requirements, translating them into technical and functional designs, and ensuring solutions are configured and deployed following company guidelines and best practices. Since Fulfill is built on the Salesforce.com (SF) platform, this role requires a strong understanding of Salesforce native functionality and configuration processes. Formal Salesforce training or certifications (Administrator, Architect) are highly desirable but not required.

• Collect, analyze, and document customer business requirements, proactively defining and maintaining project scope.
• Participate in solution design and lead configuration on the Fulfill platform, applying Salesforce and company best practices.
• Collaborate with engineering teams to provide technical specifications, and analysis of business requirements to inform product enhancements to meet customer needs.
• Support project management activities as assigned, ensuring milestones and deliverables are met.
• Configure and manage Salesforce security - roles, profiles, sharing rules, and groups within client instances to meet client requirements.
• Test, monitor, and maintain system functionality, including Fulfill product configurations, third-party applications, and integrations.
• Create and maintain documentation for processes, policies, application configuration, and user support materials.
• Conduct customer trainings, including onboarding sessions and system hand-offs to support teams.
• Identify client needs and opportunities for additional products or services, surfacing them to Account Managers.
• Ensure optimal performance and reliability of Salesforce-based systems throughout the customer lifecycle.
• Ability to prioritize tasks, exercise sound judgment and confidentiality with sensitive information

• Bachelors degree in Information Technology, Computer Science, Business, or related field preferred (not required).
• 2+ years of experience as a Business Analyst, Salesforce Administrator, or in a related role using the Salesforce platform.
• Strong understanding of Salesforce system administration, including configuration, workflow automation, data imports, reporting, and security model management.
• Experience with Agile/SCRUM delivery methods.
• Excellent problem-solving, communication, and client-facing skills.
• Ability to work in a fast-paced environment, balancing multiple priorities and projects.
• Strong documentation skills with attention to detail.

• Salesforce Administrator or other Salesforce certifications.
• Experience with solution design and configuration for SaaS products.
• Background in energy, utilities, DSM or energy efficiency programs or customer engagement platforms.

Information:

Fully Remote! - Occasional Travel to Atlanta, GA

Must be legally allowed to work in USA or Canada

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