Job Description
 This Customer Service Rep Position Features: 
 Day to Day Responsibilities 
• Represent company via phone, email, and chat for the specified customer types within the call center 
• Responds to prospective customers via phone, email, chat professionally within specified timeline with product information and sales opportunities 
• Assisting end users with basic product troubleshooting, accessories and parts store, service warranty claims, and the RMA process 
• Capture customer information, issues, and troubleshooting steps for process warranty returns or exchanges 
• Assist customers with purchases or capture sales opportunities using SalesForce software based on customer needs 
• Successfully listen to understand and isolate customers’ needs; collects the necessary information to determine course of action for the enterprise accounts efficiently 
This company offers growth and a great group of people to work with.
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