Job Description

Job Description

Job Description

This Customer Service Rep Position Features:
Day to Day Responsibilities
• Represent company via phone, email, and chat for the specified customer types within the call center
• Responds to prospective customers via phone, email, chat professionally within specified timeline with product information and sales opportunities
• Assisting end users with basic product troubleshooting, accessories and parts store, service warranty claims, and the RMA process
• Capture customer information, issues, and troubleshooting steps for process warranty returns or exchanges
• Assist customers with purchases or capture sales opportunities using SalesForce software based on customer needs
• Successfully listen to understand and isolate customers’ needs; collects the necessary information to determine course of action for the enterprise accounts efficiently

Your Profile
• HS Degree, BA in Computer Science, Information Technology, or related field preferred
• 1 years' experience in a customer service; in a technical environment is preferred
• Experience with inbound, outbound calls, able to handle all types of customer inquiries, returns, diffusing escalated calls is required; call center experience preferred
• Strong written and verbal communication
• Basic level knowledge of troubleshooting electronics, such as settings, installations, various display cable type and connections is preferred
• Bilingual Spanish or French a plus!

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
- transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
verify.uscis.gov/web/media/resourcesContents/E - Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

#1090

Company Description

This company offers growth and a great group of people to work with.

Job Tags

Temporary work,

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