I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking for a:
Customer Support Rep
Hybrid remote - Parma, Ohio
Monday through Friday
8:30am to 5:00pm
Must live within 30 miles of Parma, Ohio
Summary
• Excellent communication skills
• Customer Service and low level technical support
• Hybrid remote, some work-from-home, some on-site at the office in Parma
• Offered: medical, dental, vision, accident, critical illness, life, 401k match, college tuition benefit program
Responsibilities
• Receive or initiate contact with customers for low level technical support issues
• Follow knowledge base articles and standards to troubleshoot and resolve issues
• Escalate issues when necessary and advocate for urgency when needed
• Document customer info, triage steps, solution, or escalation notes
• Follow-up with customers to confirm that solutions are acceptable
• Monitor queues to ensure compliance with SLA requirements
• Provide highest level of responsiveness and service possible
Requirements
• Outstanding communication skills
• High level of emotional intelligence
• Must live within 30 miles of Parma, Ohio
• High level of empathy, care, and compassion
• Customer Service or Customer Support experience
• Ability to document customer issues quickly and courteously
• Team player mentality, flexible for shift changes or modifications
• Ability to focus with a high degree of accuracy and thoroughness
• Communicate via phone, instant messenger / chat, email, and ticket entries
• Bonus: experience with a ticketing software for customer support
• Must live within 30 miles of Parma, Ohio
• Must live within 30 miles of Parma, Ohio
Sean Zetts
440-447-0001
Riverside Recruiting
Sr. Recruiter & President
Sean.Zetts@RiversideRecruiting.com
customer care customer experience help desk helpdesk it support tech support coordinator information technology call center support center contact center support
...Real Estate Development Associate - Data Centers &##128205; Location: Dallas, TX &##128338; Employment Type: Full-Time | In-Office Were seeking an ambitious and execution-driven Real Estate Development Associate to manage the front-end development of ground-up...
What will you impact? Our customers in the Life Science Industry create innovative medicines, therapies, and devices to improve their patients' quality of life. Our software supports the improvement of their efficiencies, collaboration and compliance and allows them to...
...Groton, CT POSITION TYPE: Per Diem SHIFT(S): 7:00am-3:00pm PAY RANGE: $16.94... ...Shift Differential for Weekend, Evening & Night Shifts Casual Fridays Paid Training... ...presentation. RESPONSIBILITIES: Clean and sanitize resident rooms, bathrooms, common...
...? At Capital One, you will be part of a big group of makers, breakers... .... Hands-on development, testing and implementation with CED... ...learn and adopt best practices in software engineering, testing and... ...batch processing. At this time, Capital One will not sponsor...
...Details Client Name Sprint Sports Rehabiliation Job Type Travel Offering Allied Profession Rehab Therapy Specialty Physical Therapy (PT) Job ID 33466195 Weekly Pay $2496.0 Shift Details...