Desktop Specialist Job at Sharp Brains, Mountain Home, AR

Wjdqd2tXVzc1Qk9yaVUxeVkvZWRrZGRRaXc9PQ==
  • Sharp Brains
  • Mountain Home, AR

Job Description

BACKFILL || FREELANCE || DISPATCH SUPPORT

Key Responsibilities:

  • Respond to and resolve Tier 2 support requests escalated from Tier 1.
  • Provide hands-on support for desktops, laptops, printers, mobile devices, and other peripherals.
  • Troubleshoot OS, application, and network-related issues (Windows/Mac environments).
  • Install, configure, and update software and hardware as required.
  • Support Microsoft 365 applications, Active Directory, and other enterprise tools.
  • Handle user account setups, password resets, and permission/access issues.
  • Collaborate with other IT teams or vendors to resolve complex incidents.
  • Document all support activities in the ticketing system and follow escalation procedures.

Requirements:

  • Proven experience in Tier 2 desktop or end-user support roles.
  • Strong knowledge of Windows 10/11, MS Office 365, and standard IT tools.
  • Familiarity with ITSM platforms like ServiceNow or similar.
  • Good understanding of networking basics (TCP/IP, DNS, DHCP).
  • Excellent communication and customer service skills.
  • Ability to work independently and manage multiple support requests.

Job Tags

Similar Jobs

CalOpps

Protective Services Worker (20438434) Job at CalOpps

Description Title:Protective Services WorkersApplication Deadline:October 21, 2023Compensation: $103,714 - $132,314/YearlyProtective...  ...using designated tools, taking appropriate actions to ensure child safety.~Case Management:Maintain case information using... 

Robert Half

ProCore PM/Consultant Job at Robert Half

 ...Job Description Job Description We are looking for a skilled Procore Implementation Consultant to assist in the successful deployment and organization of the Procore platform for our team for a one month project. This contract role is remote, offering the opportunity... 

AV

Motion Graphics & Video Production Manager, Sr. (Simi Valley) Job at AV

 ...Motion Graphics & Video Production Manager, Sr. The Motion Graphics & Video Production Manager, Sr. is a hands-on, hybrid player-coach who is capable of executing complex video content while mentoring designers, enforcing brand standards, and executing multiple projects... 

University Housing - The University of Georgia

Video Producer Job at University Housing - The University of Georgia

Position Overview Video Producer - Student Assistant (UGA Housing, Athens, GA) - parttime, FLSA exempt, 8 hrs/week, 100% student, remote...  ...the purpose of the position as assigned.Video / Social Media Production Promote the value of living on campus and foster the oncampus... 

Reyes Beverage Group

Class B Delivery Driver Job at Reyes Beverage Group

 ...33.00 per hour depending on experience Opportunities for overtime and annual pay increases Hybrid position supporting local delivery routes and warehouse responsibilities such as order selecting, order receiving, and warehouse replenishing Additional Perks...