Job Description

Director, User Experience - Design

New York, NY, United States

Full time Schedule

$182,760 - $304,560 Annually*

* based on job, location, and schedule

Be part of a fantastic story.

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. It is a story about innovations and traditions… inspiring stores and irresistible products… the excitement of Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Director of User Experience Design for Loyalty, Personalization, and Recommendations at Macy’s Inc. serves as an enterprise leader who defines the user experience strategy and execution for online customer engagement across a broad portfolio of digital experiences at Macy’s and Bloomingdale’s, including web and app. This leader oversees a team of user experience designers that delivers enterprise-wide initiatives that span the entire digital user experience, including credit card acquisition and engagement, loyalty, product recommendations, Macy’s Media Network, marketing technology, and personalization.

What You Will Do

• Lead and develop a team of user experience designers by coaching and guiding them to deliver digital experiences that meet both customer and business needs.
• Envision future channel user experience for Macy’s and Bloomingdale’s Loyalty and Personalization for web and app that meets long-term and near-term business goals and user needs (e.g., KPIs and user success metrics).
• Effectively collaborates with executives, managers, product managers, engineers, and researchers to define, conceptualize, and design user-facing products.
• Partners with the UX leadership team to define the channel experience and to ensure deliverables are consistent with the user experience design vision.
• Work through channel design problems from beginning to end: conceptualize new products and features, design storyboards, workflows, interactions, wireframes, high-fidelity mockups, and design standards based on business goals and user research.
• Champion the user experience design throughout the company and contribute to making it an essential process for improvement and innovation.
• Serve as a subject matter expert and thought leader on user experience design across the company (including assigned channel, the CX organization, and other organizations), as well as the broader design community (e.g., presenting at conferences, writing articles, teaching, etc.).
• Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities.

Skills You Will Need

Enterprise Leadership & Strategic Vision – Ability to define and drive the user experience, vision, and digital customer engagement across Macy’s and Bloomingdale’s portfolio.

Expertise designing for web and app - Deep knowledge of designing for mobile apps and responsive web experiences; well versed in user interface design processes and methodology, including user-centered design.

Cross-functional collaboration – Skilled at partnering with technology, marketing, merchandising, and analytics teams to deliver integrated product experiences that drive customer loyalty and personalization.

Customer-Centric Mindset – Deep understanding of customer behaviors and preferences to shape personalized experiences that enhance engagement and lifetime value.

Data-Driven Decision Making – Expertise in leveraging customer data, analytics, and experimentation to inform product roadmaps, measure impact, and optimize recommendations.

Influencing & Negotiation – Ability to influence senior leaders, brand partners, and cross-functional stakeholders to align product goals, secure resources, and drive execution.

Agile Product Delivery – Proficiency in agile methodologies to lead experience designers through continuous delivery cycles, prioritizing features based on business value and customer impact.

Team Leadership & Development – Experience managing and mentoring high-performing experience designers, fostering a culture of innovation, accountability, and growth.

Who You Are

• 10+ years of UX/UI design experience across consumer applications with a focus on driving growth and engagement in both web and native app platforms.
• 6+ years of developing and directly leading successful teams.
• BA/BS in Design Required, preferably in UX-related fields of HCI, Industrial Design, Product Design, Architecture, or Graphic Design. Master’s degree preferred.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here .

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Click here to see details on benefits.

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