Job Description
Now Hiring: Hotel Front Desk Supervisor at Courtyard by Marriott Tuscaloosa, AL. We are seeking a Front Desk Supervisor who will lead and exemplify excellent guest service, ensuring that guests enjoy a safe and secure stay. The role involves enhancing guest experience by responding to inquiries and providing recommendations about the hotel and surrounding area, in line with the hotel's policies and procedures.
Responsibilities include:
- Collaborating with the Sales Team on group bookings, LNR accounts, and sales leads.
- Ensuring that Front Desk (FD) policies and procedures are consistently implemented and adhered to.
- Maintaining and utilizing FD checklists for each shift.
- Managing schedules and covering shifts in case of absences or no-shows.
- Operating the Front Desk with efficiency.
- Communicating with and training FD staff.
- Acting as a Market Champion.
- Coordinating training for all Front Office staff as required by the Brand.
- Upholding Brand Standard initiatives and service standards.
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