Job Description

Arlo Hotels, an independent lifestyle hotel, is now actively seeking a dynamic Hotel Manager. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so, keep on reading! At Arlo, we strive to create a sense of awe that leaves those we touch wanting more.

This position is responsible for effectively and strategically leading the day-to-day operations of the hotel and its team members. In conjunction with the General Manager, focus on leading ownership of annual budgeting, strategic planning, organizing, and directing all hotel services, including front-of-house and back-of-house operations.

Responsibilities and Authorities:

• Always treat guests with courtesy and respect in a variety of situations.
• Display honesty and integrity.
• Conduct monthly, weekly, and pre-shift meetings.
• Communicate effectively with staff using tools such as development reviews, training, departmental orientation, and monthly departmental meetings.
• Motivate and develop team members.
• Create preventive maintenance programs for consistency of the product.
• Ensure a safe work environment is maintained and updated.
• Be an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for that opportunity and outcome.
• Build strong partnerships with internal customers and outside vendors.

Specific Duties:

• Possess excellent communication and leadership skills; be a strong, creative problem solver both with team members and third-party partners operating within the hotel.
• Be a proactive, self-starter who can work well both independently and as part of a team.
• Be comfortable being a change agent and creating a welcoming environment.
• Be confident with the ability to think clearly on your feet and under pressure.
• Enjoy negotiating and creating win-win situations for customers, owners, partners, and operational team members.
• Oversee leadership team members who direct daily operations for the Front Office, Maintenance, Housekeeping, and Security departments.
• Collaborate with F&B leadership on budgets and ensuring the highest level of service.
• Design and implement training for departments to exceed service and operational standards.
• Develop and implement strategies to ensure seamless service delivery while maximizing revenue and managing costs.
• Develop and maintain budget targets.
• Lead departmental managers and supervisors to ensure guest and employee satisfaction in a cost-efficient manner.
• Coordinate with People Services on performance reviews and compliance training.
• Maintain Arlo Team Member Culture through engagement, training, and development.
• Lead Safety Committee initiatives and security provisions.
• Assist in protecting and enhancing hotel assets through maintenance, security, and housekeeping programs, and capital budgeting.
• Conduct departmental meetings to focus on service, engagement, and revenue management.
• Attend revenue management meetings and manage P&L.

Requirements:

• 5-8 years of experience in roles such as Director of Rooms, Director of Operations, or Assistant General Manager in a hotel environment.
• Extensive experience in hotel operational departments including Front Office, Guest Services, Housekeeping, Security/Loss Prevention, Engineering, and Food & Beverage.
• Proven record of designing and implementing service standards that yield high satisfaction.
• Experience managing third-party or leased space arrangements.
• Strong financial acumen to drive revenue and manage expenses.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

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