Job Description

About Hana Group
Hana Group is a global leader in ready-to-eat Pan-Asian cuisine, bringing fresh, chef-crafted sushi and Asian-inspired dishes to customers through our in-store kiosks and food service operations. With a presence in major grocery retailers across the U.S., we’re committed to delivering high-quality food that’s convenient, delicious, and prepared with care. Our culinary teams operate with a passion for food and a dedication to service that drives every customer interaction.

Our Culture
At Hana Group, we believe our people are the heart of our success. We’re proud to foster a diverse and inclusive work environment where team members feel empowered, supported, and inspired to grow. Whether you're rolling sushi, managing a kiosk, or supporting operations behind the scenes, your work makes a real impact on the customer experience and the company’s success. We invest in our employees through hands-on training, leadership development, and clear pathways for career advancement.

Why Join Us
Joining Hana Group means being part of a fast-paced, entrepreneurial company that’s transforming the way people eat. We operate with a focus on food safety, operational excellence, and customer satisfaction, while never losing sight of the people who make it all happen. If you're passionate about food, thrive in dynamic environments, and want to be part of a company that’s growing across the U.S., Hana Group could be the perfect fit for you.

Job Description

Hybrid Schedule: 2-3 Days in Office Required

Job Description

The IT Analyst will support our IT department in analyzing and resolving technical issues, assisting in the maintenance and optimization of systems and providing excellent customer service to internal users.

Key Competencies

Systems, Tech Support, Consumer/Customer Focus, Planning and Priority Setting and Communication

Duties & Responsibilities

• Provide first-level IT support to employees, diagnosing hardware, software, and network issues. Escalate complex problems to senior IT staff when necessary
• Assist in monitoring and maintaining the organization's IT infrastructure, ensuring optimal performance of servers, networks, and systems
• Maintain detailed records of technical issues, troubleshooting steps, and resolutions for future reference
• Assist in routine updates, upgrades, and maintenance of systems, including software installations and hardware setup
• Provide basic IT training to staff members on software tools and best practices.
• Help gather and analyze IT-related data to identify trends and opportunities for improvements in systems and processes
• Work with the IT team on various projects, contributing to process improvements and system optimization
• Assist in monitoring and enforcing IT security protocols, helping to ensure compliance with the company’s security policies
• Track and manage IT hardware and software inventories, including user licenses and warranties as well as laptops and equipment

This job posting describes the general duties and responsibilities for the position. Other duties may be assigned as needed.

Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field, or two years of equivalent experience
• Familiarity with Windows, macOS, and/or Linux environments
• Basic understanding of networking, databases, and IT security fundamentals
• Proficiency with Microsoft Office Suite, cloud-based services, and general hardware/software troubleshooting
• Knowledge of basic IT tools and systems (e.g., ticketing systems, Active Directory, VP

Additional Information

Hana Group North America is an Equal Opportunity Employer

$60,000 - $65,000 USD Annually

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