Job Description

The Office Assistant supports the overall operation of the office, organizing, and coordinating office administration and procedures. Primary responsibilities include, but are not limited to, daily customer interaction, onboarding, scheduling and routing of work, daily interaction with technicians, invoicing and billing, and assisting the Office Manager. The position requires an energetic professional who doesn't mind wearing multiple hats. Experienced in handling a wide range of administrative and customer service-related tasks and able to work independently with little to no supervision. Well organized, flexible and enjoy the administrative challenges of supporting an office of diverse people. This position reports directly to the General Manager. Responsibilities: Deal Directly with customers either by telephone, or electronically Respond promptly to customer inquiries Provide pricing and scheduling information Schedule and route work Perform customer verifications Set up new customer accounts Organize workflow to meet customer timeframes Direct requests and unresolved issues to the designated resource Manage customers' accounts Keep records of customer interactions and transactions Maintain customer databases Check mailbox Process invoices Follow up customer interactions Provide feedback on the efficiency of the customer service process Education/Experience: High school diploma Knowledge of relevant computer applications Competent computer skills including MS Office or equivalent Knowledge of administrative procedures Product knowledge Key Competencies: Interpersonal skills Communication skills Listening skills Problem analysis and problem solving Attention to detail Customer service orientation Adaptability Initiative Stress tolerance Compensation: $16.00 per hour Pool Scouts is a professional take on the pool service industry, setting the new standard for excellent customer service Our pool technicians, or 'Scouts' as we like to call them, are a group of motivated, dynamic individuals who believe that quality service is built on reliability and customer confidence. We go the extra distance to ensure that we provide professional pool technicians our clients can trust. Our ideal Scout has a fun and positive attitude with a willingness to learn - no previous pool experience required. Not to mention, you basically get paid to work out as you'll be spending so much time outside! Do you want to serve your local community and have a great time doing it? If so, Pool Scouts could be your perfect opportunity. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Pool Scouts Corporate. Pool Scouts

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