Online Chat Service Representative Job at Oak Island Nc, Los Angeles, CA

WTdueWsyZXc2QmFnZ0VOK1kvNllsZDFYZ3c9PQ==
  • Oak Island Nc
  • Los Angeles, CA

Job Description

We are looking for a friendly and professional Online Chat Service Representative to join our team and assist our customers via live chat.

As an Online Chat Service Representative, you will be the first point of contact for customers seeking assistance. Your primary responsibilities will include answering inquiries, resolving issues, and providing information about our products and services through live chat.

Key Responsibilities:

Respond to customer inquiries promptly and professionally via live chat.
Identify customer needs and provide appropriate solutions or escalate issues when necessary.
Maintain a high level of customer satisfaction by providing accurate and helpful information.
Document customer interactions and maintain records of conversations in our CRM system.
Collaborate with team members and other departments to resolve customer issues.
Stay updated on product knowledge, promotions, and company policies.
Provide feedback on customer interactions to help improve service quality.
Qualifications:

High school diploma or equivalent; additional education or certifications preferred.
Previous experience in customer service or online chat support is a plus.
Excellent written communication skills with a friendly and professional tone.
Strong problem-solving abilities and attention to detail.
Ability to multitask and manage time effectively.
Proficient in using chat software and customer relationship management (CRM) systems.
Preferred Skills:

Familiarity with [specific tools/software relevant to the job].
Ability to work in a fast-paced environment.
Strong interpersonal skills and a team-oriented attitude.
Employment Type: Full-Time
Salary: $ 20.00 30.00 Per Hour

Job Tags

Hourly pay, Full time,

Similar Jobs

Disability Solutions

Asst, Assoc, Full Professor - Audiology, Clinical Track, Communication Sciences and Disorders Job at Disability Solutions

 ...where staff and faculty are key contributors to UC's success. Job Overview The University of Cincinnati Department of Communication Sciences and Disorders (CSD) is searching for a Clinical Track faculty member who will contribute to the department's teaching,... 

Elite Marine Surveyors

Administrative Assistant Job at Elite Marine Surveyors

 ...Phone Etiquette and Communication skills Proficiency in Clerical Skills Proficiency preferred in Word, Excel, Google Forms, Dropbox and Square processing (we can teach if no experience) Experience preferred with database management and mail chimp or similar CRM... 

Amazon Web Services, Inc.

Solutions Architect, EdTech WWPS Job at Amazon Web Services, Inc.

 ...and strategies? Amazon Web Services is looking for a Solutions Architect to help accelerate our growing Education Technology (EDU/EdTech) business as part of the World Wide Public Sector practice. This is an excellent opportunity to join Amazons technical teams, and... 

Olesky & Associates

New Pediatric Position - 40 minutes from Boston Job at Olesky & Associates

 ...Pediatrician to replace a retiring physician in a practice in the Foxboro, area about 40 min from Boston. If interested please forward C.V. All inquiries are confidential. I look forward to speaking with you. Steve Pearlstein, (***) ***-**** ext 227, ****@*****.***

Six Flags Over Texas

Fright Fest Scare Actor Auditions Job at Six Flags Over Texas

Be scary. Get paid. (Audition Required) Please note: this is a short-term position for a specific event and time period. Create thrills by day and frights by night! As a Scare Actor, you will transform into fictional characters with full makeovers and costumes provided...