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Job Summary
The Patient Outreach Representative is responsible for creating and maintaining a positive, engaging, patient experience from program initiation through all activities and experiences with our organization. This position requires excellent phone-based customer service skills, clear verbal and written communication, ability to follow directions to track and complete a series of complex tasks, basic administrative skills and comfort using technology to track and manage work tasks (Word, Excel, Adobe, and tracking databases). The successful candidate will enjoy talking on the phone, have a can-do attitude, and an interest in supporting patients, healthcare, and advocacy. This position is responsible for contacting program participants (patients, caregivers, health care providers, clients) and completing all administrative duties to achieve program goals. This position is responsible for maintaining strong relationships with patients, clients and internal business operations. Daily use of internal tracking database will be required for patient information storage, recruitment, and engagement management. This position is required to account for her/his time through the company time management program. The Specialist position is expected to work 90% on account work and 10% or less on administrative tasks not related to client work.
Essential Job Functions
Minimum Qualifications
Work Environment
This job operates remotely and will routinely use a computer/laptop.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Position Type/Expected Hours of Work
This is a full-time position.
Benefits/Perks
Medical, Dental, Vision, HSA, FSA, STD, LTD, Life Insurance, Supplemental Insurance, EAP, Pet Insurance, 401(k), Paid Time Off, Holidays, Sick pay, internet allowance, cell phone allowance.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EEO Statement
Reverba provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.
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