Patient Representative Job at Pride Health, New York, NY

WnJUeGxtSzI0eEdrZ1VoOFovV2NsZGRkaWc9PQ==
  • Pride Health
  • New York, NY

Job Description

Role - Patient Representative

Location - New York, NY 10065

Contract Length - 13 Weeks - with possible extension

Shift - Mon - Fri, 9 am - 5 :00 pm

Rate - $19- 22 per hour

Job Summary:

The Patient Representative serves as the first point of contact for patients and visitors, providing exceptional customer service while efficiently managing front-desk operations. This role is responsible for greeting patients, registering them for services, verifying insurance, scheduling appointments, collecting payments, and answering inquiries related to medical services and procedures.

Key Responsibilities:

  • Greet patients and visitors in a courteous and professional manner.
  • Register patients accurately using the electronic medical record (EMR) system.
  • Verify insurance eligibility and obtain necessary authorizations or referrals.
  • Collect co-pays, outstanding balances, and provide receipts.
  • Schedule, reschedule, and cancel patient appointments per protocols.
  • Answer and triage incoming phone calls, take messages, and relay information to clinical staff.
  • Provide patients with necessary forms and ensure completion.
  • Maintain confidentiality of all patient information in accordance with HIPAA regulations.
  • Help patients understand billing, insurance coverage, and payment procedures.
  • Communicate delays or wait times to patients and work to resolve any scheduling issues.
  • Coordinate with clinical staff to ensure smooth patient flow.
  • Maintain a clean and organized front desk and waiting area.

Qualifications:

  • Education: High School Diploma or GED – Required
  • Experience: 1–2 years in a healthcare or customer service setting preferred
  • Familiarity with insurance plans and medical terminology is a plus
  • Proficient in using computers, including EMR systems and Microsoft Office
  • Strong communication and interpersonal skills
  • Ability to multitask and remain calm in a fast-paced environment

Preferred Skills:

  • Knowledge of HIPAA regulations and patient privacy laws
  • Experience with patient scheduling systems (e.g., Epic, Cerner, or similar)
  • Problem-solving mindset with attention to detail
  • Excellent organizational and time management skills

Job Tags

Hourly pay, Contract work, Shift work,

Similar Jobs

RIS Rx

Patient Care Reimbursement Specialist Job at RIS Rx

 ...Patient Care and Reimbursement Specialist Job type ~ Full-time Shift and schedule ~8-hour shift ~ Monday to Friday Full job description Background: At RIS Rx, we believe that no patient should be left behind. We are a healthcare technology and... 

BRIA

Registered Nurse (RN) Job at BRIA

 ...a focus on work-life balance. Our nursing homes offer a compassionate care environment, empowering you. Registered Nurse (RN) Benefits: ~ PTO package and paid holidays...  ...pay available ~ Tuition reimbursement ~ Health/Dental/Vision/Life coverage ~401K... 

LHH

Payroll Specialist Job at LHH

 ...Payroll Specialist/Analyst Ewing, NJ (Hybrid), 4 days on site, one day remote Salary Range: $65,000 $80,000 + Bonus Potential Our client, a rapidly growing organization in the Ewing, NJ area, is seeking a Payroll Analyst to join their team. This company has... 

Sanford Research

Research Specialist - Neuroscience Job at Sanford Research

For more information about Total Rewards, visit Sanford Health Sanford Health Research Specialist - Neuroscience Sioux Falls, South Dakota Apply Now Current Employees Apply Here Share this job ~ share to facebook share to twitter share to linkedin share... 

EPI Networking

Senior Buyer (Consumer Goods) Job at EPI Networking

 ...Customer Service to address product quality issues, warranty claims, and returns trends Qualifications ~5+ years of buying or merchandising experience in proaudio, music retail, or a related specialty category ~ Proven ability to manage and mentor a small team ~...