Job Description

The Regional Accommodation Coordinator will serve as the single, bilingual (Arabic/English) point of contact for all homestay and accommodation matters within their country. This role ensures high-quality student placements, rapid issue resolution, and comprehensive documentation—delivering a seamless experience for scholarship students and internal stakeholders alike.

Key Responsibilities

Provider Liaison & Compliance

• Act as the primary contact for third-party homestay/accommodation providers
• Monitor adherence to agreed standards (safety, cultural alignment, infrastructure)
• Document service gaps or incidents and escalate to internal teams as needed

Student Matching & Well-being

• Oversee accurate matching of students to hosts based on profiles and preferences
• Maintain up-to-date records of student addresses, host details, consent forms, and housing arrangements
• Provide 24/7 phone/chat support for accommodation-related concerns, triaging urgent cases appropriately

Issue Management & Escalation

• Triage and resolve incidents such as utilities failures, safety concerns, or emotional distress
• Arrange temporary solutions (e.g., alternate hosts, short-term stays) for urgent cases
• Log each incident with actions taken and ensure timely follow-up to closure

Travel & Visa Tracking

• Collect and maintain key travel and visa data for every student in the region
• Flag upcoming visa renewals 60 days in advance and coordinate renewal logistics with students and providers
• Verify airport-pickup arrangements and ticket bookings against internal records

Documentation & Reporting

• Keep the centralized accommodation tracker current (placements, incidents, resolutions, visa status)
• Produce monthly summary reports on student satisfaction, incident response times, and provider compliance
• Prepare well-organized documentation for audits or stakeholder reviews

Qualifications & Experience

• Bachelor’s degree in Hospitality Management, International Relations, Education, Social Work, or related field
• 3–5 years in student services, accommodation management, international mobility, or related operations
• Native or near-native fluency in Arabic and English
• Proficiency with CRM/tracker tools, Microsoft Workspace (or equivalent), and data reporting platforms

Core Competencies & Soft Skills

• Communication & Relationship-Building- Empathetic listener with clear written and verbal skills
• Problem-Solving & Resilience - Rapid triage under pressure and creative sourcing of interim solutions
• Cultural Sensitivity - Deep understanding of local norms and diverse student backgrounds
• Stakeholder Management - Ability to negotiate and build trust with providers, teams, and families
• Attention to Detail -Accurate record-keeping and documentation for compliance and reporting

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