Job Description

Symphony Towers Infrastructure

Job Title: Regional Operations Manager

Department: Operations

Reports to: VP of Operations

About - Symphony Towers Infrastructure

Symphony Towers Infrastructure acquires, manages, and leases rooftop, tower, and other telecommunication infrastructure interests throughout the United States. Symphony Towers Infrastructure is one of the largest privately held owners of telecom infrastructure assets in the United States and is backed by Palistar, one of the largest digital infrastructure firms in the country.

Symphony Towers Infrastructure has a long-term view and a simple process. Our investments are made from a strategic, long-term, investment perspective.

Regional Operations Manager

This Position will play a critical role in company accuracy, departmental alignments, and will be responsible for managing operational aspects of a tower and rooftop asset portfolio. Additional responsibilities include integration and maintenance of new and existing towers (Owned and Managed), tenant collocations on rooftops and tower assets, regulatory compliance, vendor management, inspection, and sales support.

Key Responsibilities

• Daily Operations managing all aspects of tower ownership and asset management, relating to cell tower and rooftop ownership and managing agreements.
• Manage the regional repair and maintenance budget assigned to the region.
• Interface with Regional Leasing Managers and tenants in the leasing, site design and installation processes.
• Establish and maintain daily project plans for multiple contracts as required, work directly with clients with support from internal and external resources.
• Prepare, coordinate, and close out all required accounting requirements for each project including requisitions, purchase orders, invoice approvals, etc. on timely manners based on the company’s required timelines.
• Obtain current certificates of insurance showing job identification or name for any vendor performing services.
• Review and recommend tenant installation configurations on tower and in compound. Approve tenant co-location application, making certain all fields within the application are reviewed for accuracy. Utilize internal databases or immediate site visit, to ensure new collocation proposed locations are available.
• Communicate construction notice-to-proceed requirements to tenant and contractors
• Perform site walks with tenant – preliminary design site walk, final inspection, punch list, etc.
• Complete all project closeouts, including site walks, punch list item completion, document scanning, site binder, and accounting.
• Ensure timely closure of NOTAMs on lit sites based on the company’s policies and procedures.
• Safety and Compliance: Verifying assigned FCC registration number. Validating and posting proper FCC required signage along with Symphony required signage (Tower site assets and rooftop assets). Ensuring assets are secured by proper and zoning approved fencing. A proper lock and chain, with specified Symphony Combo will be utilized to secure road access gates, guy anchor fencing, and compound gates. In the case of buildings or rooftop assets, ensure all tenants are entering and exiting based on management agreement terms and conditions.
• Data integrity: requiring routine site visits. Time that will be required traveling within specified market or site assignments expected 70-80%. (This will be evaluated and the possibility reduction as site validations are brought to 100% accuracy. Evaluation period on a quarterly basis.)
• Facilitate tower and building inspections, as required
• Conduct site inspections to verify equipment removal, electrical configuration, etc.
• Complete routine and on-demand site maintenance and repair activities, including snow removal, ground maintenance, access road maintenance, trash removal, etc.
• Handle day-to-day project level customer, contractor, and internal communications – verbal and with written follow up.
• Develop and nurture client relationships by identifying requirements; anticipating and resolving problems.
• Monitor and communicate metrics with company tracking tools and reports on a minimum weekly basis.
• Assist Mergers & Acquisitions group with the auditing of assets being considered for purchase or site management opportunities. Integrate newly acquired sites within VB’s portfolio based on specific timelines as directed by the VP of Operations.
• Interface with Asset Management/Sales leads, regarding due diligence package questions and other site related issues.
• Initiate and conduct necessary meetings to keep projects on schedule and within budget with early problem resolution.
• Managed Assigned regional budget for Operational and Capital budgets, for repairs and maintenance, upgrade activity of sites. Budget management is critical and must not exceed the annual allotted and approved budget amount.

Required Qualifications

• Four-year advanced degree or a minimum of 7 years in wireless communication development,site construction, and-or tower owning related project management experience.
• Minimum three to five years roof top installation project management experience.
• Proficient in Microsoft platforms including Outlook, Excell, TEAMS, Word, Adobe,
• Ability to travel up to 80% within a designated region or sites assigned within a specified area of responsibility.
• Knowledge of Telecommunication Operating facilities (tower sites, rooftops, shelters, cabinets, Antenna Types).
• Experience with handling and managing P&L of up to $1.5 Million per year.
• Excellent client relationship management skills.
• Knowledge and applicable working experience within Site-Tracker and Power BI preferred.

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