Job Description
We are seeking a highly skilled and experienced Customer Support Specialist to join our growing Customer Support team. As a Customer Support Specialist, you will be responsible for providing world-class customer support by resolving complex customer issues while collaborating internally to ensure our customers have the best experience possible.
Responsibilities:
• Handle customer inquiries by investigating and resolving complex issues in a timely and efficient manner while maintaining high customer satisfaction.
• Collaborate with cross-functional teams, including Customer Success, product development, and operations, to effectively address customer needs and provide timely solutions.
• Maintain a thorough understanding of products, services, and company policies to provide accurate and up-to-date information to customers.
• Gather customer feedback to help identify trends and patterns and provide insights and recommendations to improve the overall customer experience.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
Skills and Requirements
• 3+ years experience in customer support role with a background of chat/email customer support
• 1+ years experience with Payer Enrollment, and/or Credentialing
• Proficient in using GSuites tools including GSheets, GDocs, and GMail
• Able to communicate well with a wide variety of internal and external contacts at all levels of the organization
• Must be able to work collaboratively in a team-oriented environment and be able to foster good working relationships with others both within and outside the organization
• Extensive experience with website chat, and email support * Start-up Experience
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