Job Description

Join us as a Revenue Operations Manager at AppFolio 2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Description At AppFolio, we work together as one team, focusing on building innovative products for our customers' evolving needs. We are a destination for career growth and innovation. We are seeking a strategic thinker with the ability to execute to lead and support the optimization of our customer success processes, systems, and tools, with a focus on streamlining workflows and data analysis. Your responsibilities include: Operational Strategy and Execution: Develop, execute, and monitor strategies for Customer Success & Growth, aligning with the customer journey and advising senior leadership. Performance Monitoring and Reporting: Establish KPIs, create reports, analyze data for trends, opportunities, and risks. Segmentation & Capacity Management: Design models for resource allocation, define coverage models, and link activities to revenue outcomes. Workflow Optimization: Improve processes through automation and standardization, develop playbooks for cross-sell/up-sell. Data, Process & Tooling: Maintain core processes, streamline operations using tools like Salesforce, Gong, Vitally, Tableau, and Zapier. Cross-Functional Collaboration: Work with other teams to ensure alignment and a positive customer experience. Required competencies: Strategic thinking and visionary leadership Organization and planning skills Proactivity and innovation Analytical skills with data interpretation Attention to detail Effective communication skills Qualifications: 5+ years in Customer Success or Sales Operations in SaaS Understanding of SaaS business models and customer lifecycle Experience with CRM (e.g., Salesforce, HubSpot), helpdesk (e.g., Zendesk, Intercom), and customer success platforms (e.g., Gainsight, Vitally) Knowledge of various CS models Strong analytical and problem-solving skills Compensation & Benefits: The base salary ranges from $114,400 to $143,000, determined by skills, experience, and education. Additional benefits and bonuses may apply. Full-time employees are eligible for benefits. More details can be found on our benefits page. About AppFolio We are leading the future of real estate technology, enabling communities to thrive. Learn more at appfolio.com. Why choose AppFolio? Grow: High-performance culture with growth opportunities. Learn: Investment in your development with coaching and mentorship. Impact: Innovating to make community living effortless. Connect: Flexible hybrid work environment fostering collaboration. Paddle as One. Learn more at appfolio.com/company/careers We are an Equal Opportunity Employer, valuing diversity and inclusion in our workforce. Additional details: Seniority level: Mid-Senior level Employment type: Full-time Job function: Management Industry: Software Development #J-18808-Ljbffr AppFolio

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