Join to apply for the Senior Manager, Design Research role at Visa . Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description The Product Experience Design & Digital (PxD+D) team, serves as the Innovation arm of the Visa Consulting and Analytics group (VCA). PXD+D solves complex business problems through a customer lens, architecting powerful insights that drive the user experience of our clients’ products & services. Our team members are innovative thinkers and strategic problem solvers who are as analytical as they are creative. The Senior Manager, Research will help Visa’s network of clients accelerate their innovation agenda and transform their customer experience, uncovering customer attitudes, behaviors, and needs. In this role, you will lead the research arm of innovation consulting projects with a diverse set of Visa clients, delivering compelling research insights, journeys, blueprints, and personas that distill the complexity of client challenges. This position is ideal for someone who thrives in ambiguous problem spaces across a variety of sectors, excelling in translating research insights into meaningful stories and tangible business outcomes. This is an individual contributor role with mentorship opportunities with internal partners and junior researchers. Responsibilities Execute all phases of qualitative research (scoping, recruiting, research strategy, conducting, synthesizing and reporting). Synthesize complex findings into compelling stories and artefacts, making it easy for clients to action on data-driven recommendations Articulate the benefit of different research methods in addressing client asks to both internal partners and clients Work closely with strategy, design and other capabilities to create a holistic story Establish best practice research tools, templates, processes and methods to elevate the research practice Facilitate design thinking workshops with clients and stakeholders Mentor junior team members on projects, assigning specific tasks, defining timeline, and reviewing deliverables. Essential Functions A mindset that embraces creativity, optimism, ambiguity and failing-fast Proven ability to work on complex and often ambiguous problems, to drive results Analytical thinker, team oriented, collaborative, diplomatic, and flexible, with excellent presentation skills, including strong oral and writing capabilities Client-first mentality and demonstrate maturity when interacting with clients Excellent project management skills, organization, and ability to manage multiple workstreams at the same time. This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. Qualifications Basic Qualifications: 8+ years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD) or 2 years of work experience with a PhD. Preferred Qualifications: 9+ years of relevant work experience with a Bachelor Degree or 7+ years with an Advanced Degree, 3+ years with a PhD; degree in Sociology, Anthropology, History, Psychology, or related research discipline; 10+ years in user research; expertise in Service Design; strong understanding of Human-centered design; experience in fast-paced consulting; excellent stakeholder management and communication skills. Additional Information Work Hours: Varies based on department needs. Travel Requirements: 5-10% travel expected. Physical/mental requirements: Office setting; sitting, standing, communication, standard office equipment use. Visa is an EEO Employer. Qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status, in accordance with EEOC guidelines and local laws. U.S. Applicants: Salary range is $143,700 - $208,600 annually, potentially including incentives, bonuses, and equity. Benefits include Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, Wellness Program. Additional Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Design #J-18808-Ljbffr Visa
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