Job Description
JOB REQUIREMENTS
To include but not limited to:
- Consistently following sequence of service utilizing all proper procedures standardized by venue managers and chefs.
- Effectively communicating with management and service staff in order to fulfill and address any issues or needs requested by guests and or other employees.
- Working as a team, assisting all guests’ and employees’ needs and inquiries.
- Always be positive, show enthusiasm, be humble, be thankful, and be respectful to all team members.
- Exhibit proper knowledge, selling techniques and service delivery of both non-alcoholic and alcoholic beverages, and command full menu knowledge at all times and preparation methods.
- Greeting guests in a positive, friendly manner and making them feel welcome.
- Guiding guests through all phases of their experience.
- Anticipating the guests’ needs and responding appropriately with a sense of urgency.
- Maintaining a level of professionalism, that will make guests want to return.
- Bidding farewell to guests, using guest’s name when known, and encourage them to return.
- Deliver to guest table according to steps of service
- Provides direction to and assistance to support staff to ensure proper service.
- Assist in running items, bussing tables and setting tables when necessary.
- Maintaining cleanliness and organization of side stations, tables and POS stations.
- Performing all opening and closing duties, based upon shift assignment.
- Building and establishing a personal clientele.
- Encourage guests to make weekly table reservations
- Adhere to weekly table and guest list requirements
- Assist in developing restaurant database through networking and completing data cards.
- Participate in weekly marketing requirements
- Following all procedures and policies set forth by the company, division, department and all health and safety regulations set by County health department.
- Conforming to the department grooming standards, uniform or attire, and jewelry policy.
- Responsible for a cash bank or impressed bank issued at the beginning of service.
- Other duties as assigned
QUALIFICATIONS: (Include equipment knowledge/use)
- 2-year experience as a server/cocktail in a similar, high-volume restaurant/club environment or 1-year experience in a fine dining establishment required. 1 Year experience in marketing nightclubs or restaurants and/or related experience in a Retail or marketing internship or related university marketing course work preferred.
- Ability to work as part of a team in a high stress & a high-volume environment.
- Good communication skills; multilingual is a plus.
- Ability to read and write in English proficiently.
- Experience with social media platforms such as Facebook, Twitter, etc. and active participant in social media
- Basic computer skills and experience with POS systems.
- Basic math skills and the ability to use a calculator.
- Knowledge of different types of tendering guest checks.
- Extensive knowledge about food and wine and ability to confidently speak on and properly serve such items.
- Ability to up sell.
- Physically able to lift and carry at least 50 lbs on a tray or arm service where it applies.
- Physically able to walk or stand without assistance on various surfaces for an extended period of time.
Job Tags
Internship, Shift work,