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Waltham, United States | Posted on 06/23/2025 Boston Managed IT bridges the gap between cutting-edge technology and small and medium-sized businesses. We deliver the level of IT expertise, experience, and sophisticated services previously reserved for large enterprises. Job Description About Us Boston Managed IT isa fast-growing, security-obsessed MSP redefining howsmall to mid-sized businesses experience technology.We’re not just a helpdesk—we’re a proactive technologypartner focused on performance, protection, and people.Our clients rely on us to keep their systems tight,their teams productive, and their growth secure. We’re building a teamof elite engineers who get energized by solving real problemsfast and making a meaningful impact. If you want to grow in ano-fluff, high-performance environment—we’re your people. Role Overview As a Service DeliveryEngineer , you’ll be thetrusted face of BMIT on the ground—delivering technicalsolutions, handling escalations, and owning the clientexperience across onboarding, projects, and day-to-dayIT operations. You’ll partner closely with our ServiceDelivery Manager and Technical Account Managers to keepclients secure, satisfied, and future-ready. This role blendstechnical execution with communication and leadership. We’relooking for someone who can be hands-on and think two stepsahead. What You’llOwn Support & Escalations Escalate with vendors and coordinate with internal teams when needed Own root cause analysis and post-issue documentation Project & Onboarding Delivery Implement new client environments: cloud migrations, firewalls, workstations, etc. Deploy and configure tools from our stack Lead on-site visits and remote onboarding calls Documentation & Process Maintain technical documentation in Hudu Follow and improve SOPs to ensure repeatable success Identify automation opportunities to reduce ticket volume Client Success Partnership Collaborate with Client Success Managers during QBRs and escalations Educate clients on best practices and preventive security Be a calm, confident presence in high-pressure moments Requirements Ideal Candidate 1+ years in an MSP or similar IT environment Comfortable with scripting (PowerShell preferred) Experience with firewall and Wi-Fi deployments You work fast, document everything, and communicate clearly You think like a consultant, not a tech support agent Bonus: M365, CompTIA, or security certifications Why Boston Managed IT? Startup Energy, Serious Intent – We move fast and care deeply Security-First Culture – Every employee is trained to think like a security analyst Real Career Path – We promote from within and invest in your development Transparency & Autonomy – You’ll always know the “why” behind the “what” Cool Tools & Smart Clients – We work with the right stack and value-aligned companies Competitive base salary + performance bonus health/dental/vision insurance 401(k) Hybrid flexibility Unlimited PTO (with minimums, not just maximums) #J-18808-Ljbffr Bostonmit

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