Service Desk Engineer
3 Month Contract-to-Hire (No C2C and No Visa or Student Sponsorship)
Onsite daily in Jacksonville Beach, FL (32250)
Pay up to $37/hr.
The ideal candidate will bring over 8 years of hands-on enterprise experience with Mac, iOS, and JAMF. Familiarity with Windows platforms is also required, and experience providing VIP support is highly preferred.
Description
The Tier 2/3 Service Desk Engineer position encompasses phone and desk side support, project team membership, service ownership and is the lifeline of support for our VIP customers. This person also supports all remote conferences and provides home support for any Partner office. It is essential that this person be an excellent communicator and work well on their own. They will be responsible for supporting the most senior staff and need to always act and communicate professionally.
We are looking for an individual that has experience providing white glove technical support and guidance to VIPs. This person must have strong communication skills and a strong technical background, including both phone and onsite support.
Experience in a large-scale environment is a must, supporting 500 end users or more in a Mac focused environment.
Candidate must be an analytical thinker as this position will involve problem resolution and process/policy development.
Overall customer service orientation skills are a requirement.
A degree in IT-related or comparable experience is a plus with at least 4 or more years of professional IT experience with emphasis in VIP or high-level Executive Support.
Responsibilities
Desired Capabilities
Compensation:
The estimated pay range for this position is USD $35.00/hr - USD $37.00/hr and is a Non-Exempt role. Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Benefits:
We offer comprehensive benefit options which vary depending on role, location, and employment type. Benefit options may include Medical, Dental, Vision, 401(k), Life Insurance, Short-Term Disability, Long-Term Disability, Flexible Spending Accounts, Parental Leave, Paid Time Off, and Holidays. The Talent Acquisition Partner can share more details about compensation or benefits for the specific role during the hiring process.
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