Job Description:PC, Server and Azure support for the customersAssists & Support customers (internal & external) with installation, upgrading, configuration, troubleshooting and ongoing usability of workstations (desktops/laptops) printers, peripheral equipment, networking hardware, VPN, and software (on-site and remote)Support in-person and remote employee support on hardware, software, questions, and network related problems (on-site and remote)Manage related to servers & Network documentCreates, manages, documents and updates trouble tickets as necessary within the company ticketing systemEscalation of problems when unable to resolveOther duties as assigned by SupervisorProvides advanced level technical support with the Microsoft suite of products (Windows 10, Office 2016, etc.)Ensures successful completion of all daily tasks (externally and self-assigned)Know and experience for Azure service and VMCreate and update System Document, Operation Manual, Knowledge Base, Trouble History, etc.)Report to supervisorExperience Required: 2+ years of TCP/IP network work experience or equivalent knowledge.Skills Required:English (Required), Japanese (Required)2+ years of TCP/IP network work experience or equivalent knowledge (Required)Helpdesk support experience (Preferred)Communication skills with customers, vender/carrier and company staff.Documentation skills.Microsoft office products (Visio, Word, etc.) skills.Own car for visiting customer officesKnow Azure (Desired)MCSA/MCSE (Desired) #J-18808-Ljbffr A-STAFFING, INC.
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