Technical Support Specialist – Mining Technology
*Remote position with preference for a person located in Salt Lake City, UT or Elko, NV
IDS GeoRadar, part of Hexagon, is a growing and innovative geotechnical monitoring company specializing in providing cutting edge solutions for mining, infrastructure, and civil industries. We leverage advanced technologies like InSAR and ground-based monitoring (GPR) to provide our clients with critical data for risk management and operational efficiency. As a small dynamic team, we offer a collaborative and impactful work environment.
Position Summary
Install, commission, maintain and troubleshoot IDS GeoRadar IBIS ground‑based radar systems that track slope stability for mining and civil‑engineering customers. Provide hands‑on training and 24/7 technical support to ensure safe, reliable system performance.
Key Responsibilities
-Field Service
-Customer Support & Training
-Collaboration & Continuous Improvement
Required Qualifications
-Education: Associate degree in electrical, mechanical, automotive, industrial automation, geoscience or and or related field.
-Experience: 2 + years in field service, equipment repair or similar technical support role.
-Technical:
-Soft Skills: Strong communication, customer‑service mindset, independent problem‑solver, and experience with Microsoft Office tools.
-Work & Travel: Able to work outdoors in all weather, lift up to 50 lbs, and travel ≥ 50 % - often on short notice, weekends or holidays.
-Licenses: Valid driver’s license (ability to tow a utility trailer) and passport.
Desired Qualifications
Work Environment
What you can expect:
Equal Opportunity Employer
IDS GeoRadar North America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other legally protected characteristic.
At Hexagon, we work to be the place where a diverse mix of talented people want to come, stay, and to do their best work. We know our company runs on the hard work and dedication or our passionate and creative employees, and that diversity of thought makes us better each day.
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