Job Description

UX Researcher Specialist

Logitech is the sweet spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.

The Team and Role

Logitech is a world leader in products that connect people to their digital experiences. With a broad portfolio of interface devices, Logitech's leadership in innovation encompasses a wide variety of peripherals. Logitech is at the forefront of design and is creatively driving a richer experience for digital interactions.

The Gaming business group is Logitech's fast-growing division, consisting of our mice, keyboards, earphones, and simulator software products. It is a key pillar of Logitech's past, present, and future as a global brand known for great design and exceptional user experiences.

The UX Researcher Specialist is responsible for planning, conducting, and analyzing user research studies, primarily focused on usability and UX testing. This includes both in-person sessions (potentially in our Silicon Valley office or other locations) and remote field studies with our target audience. Your insights will directly influence product design and development, ensuring we create intuitive and engaging experiences that resonate with gamers, streamers, and creators.

Your Contribution

Be yourself. Be open. Stay hungry and humble. Collaborate. Challenge. Decide and just do. Share our passion for equality and the environment. These are the behaviors and values you'll need for success at Logitech. In this role you will:

Plan and design UX studies:

• Collaborate with product managers, designers, and engineers to understand research needs and objectives.
• Develop research plans, including methodologies (e.g., usability testing, interviews, surveys), participant recruitment criteria, and testing scripts.
• Determine the most appropriate research methods (in-person, remote, moderated, unmoderated) based on research questions and resources.

Oversee participant recruitment and screening:

• Identify and recruit target gamers who match specific demographic and gaming behavior profiles.
• Develop and administer screening questionnaires to ensure the selection of qualified participants.
• Manage participant communication and scheduling.

Conduct usability testing activities (hardware & software):

• Plan, moderate, and conduct in-person usability testing sessions in a staged room, remotely over Zoom, or other designated locations.
• Develop and execute task scenarios and interview questions tailored to gaming experiences.
• Conduct remote usability testing sessions and studies using various online tools and methodologies.

Collect data and analyze:

• Observe and document user behaviors, feedback, and pain points during research sessions.
• Collect both qualitative (e.g., verbal feedback, observations) and quantitative data (e.g., task completion rates, error counts, satisfaction ratings).
• Analyze research data to identify key insights, patterns, and actionable recommendations.
• Leverage AI tools as an aide to assist in data synthesis.

Report and communicate:

• Create clear, concise, and compelling research reports and presentations summarizing findings and recommendations.
• Effectively communicate research insights to cross-functional teams, including product managers, designers, engineers, and stakeholders.
• Advocate for user-centered design principles and ensure user feedback is integrated into the product development process.

Assist with research operations:

• Maintain and organize research materials, tools, and equipment.
• Contribute to the development and improvement of user research processes and best practices within the team.
• Manage an ever-growing panel of hundreds of external testers.

Key Qualifications

For consideration, you must bring the following minimum skills and experiences to our team:

• 2+ years of experience conducting user research, specifically usability testing, in a product development environment.
• Demonstrated experience conducting both in-person and remote user research studies.
• Experience working with hardware and software products is highly desirable.
• Strong understanding of user-centered design principles and methodologies.
• Excellent moderation and facilitation skills for both in-person and remote sessions.
• Strong analytical and problem-solving skills with the ability to translate research findings into actionable insights.
• Excellent written and verbal communication skills, including the ability to create clear and persuasive reports and presentations.
• Experience with statistical analysis and data visualization is a plus.
• Ability to work independently and collaboratively within a fast-paced environment.

Preferred Qualifications

• Bachelor's degree in Human-Computer Interaction (HCI), Psychology, Cognitive Science, Design, or a related field.
• Experience researching console, PC, or mobile games.
• Passion for gaming and understanding of gamer behaviors and motivations is a significant plus.

Compensation: This position offers an annual base salary typically between $76,000 and $96,000.

Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house. Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don't meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!

We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can't wait to tell you more about them being that there are too many to list here and they vary based on location. All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.

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