Job Description

Job Description

Job Description

Company Overview: Nexa Receptionists is a 24/7/365 virtual receptionist service supporting the home services and healthcare industries . As the voice of our clients, we ensure their customers are cared for during emergencies, after hours, weekends, and holidays. We foster a remote-first culture based on the core values of Client Success, Ownership, and Teamwork , and are committed to growth and excellence.

Position Summary:

As a Virtual Receptionist , you will handle a wide range of call types-from message taking and appointment scheduling to customer service and call transfers. Your role is essential in making a positive first impression on behalf of our clients, and requires professionalism, empathy, and a strong customer service mindset.

Note: Must be available to work weekends and holidays .

Key Responsibilities:

• Answer calls with professionalism, warmth, and empathy
• Follow account-specific instructions, scripts, and procedures
• Schedule appointments and route calls accurately
• Maintain call control while delivering exceptional service
• Accurately notate all important caller information
• Escalate issues as needed per guidelines
• Communicate clearly and effectively both internally and externally
• Uphold reliability and dependability standards

Required Qualifications:

• A desire to support people during potentially stressful situations
• Customer service, call center, hospitality, or retail experience preferred
• Fluent in English (Spanish is a plus)
• Able to handle high call volumes
• Strong typing skills: 30 WPM with 94% accuracy
• Tech-savvy with ability to use multiple systems and monitors
• Quiet home workspace and willingness to undergo a drug screen

Internet Requirements:

• High-speed Fiber or Cable internet only
• Minimum speeds: 10 Mbps upload / 50 Mbps download
• Wired connection required (Ethernet cable provided)

Preferred Skills:

• Spanish-English bilingual
• Calm and compassionate communication style
• Adaptable and quick-thinking in fast-paced environments

What We Offer:

• 100% Remote work
• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off

About Nexa Receptionists:

With over 40 years of experience, Nexa Receptionists (a Nexa company) helps more than 3,000 clients across North America grow their businesses through people-powered, tech-enabled virtual receptionist services. Learn more at Nexa.com .

Equal Opportunity Employer: We welcome all qualified applicants and do not discriminate based on race, gender, religion, disability, veteran status, or any other protected characteristic.

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