Job Description
The Contra Costa Adult Continuum of Services (CCACS) is a program of Contra Costa Health Services Health, Housing and Homeless Services Division, in partnership with Heluna Health. Our mission is to provide safe, interim housing with comprehensive services that assist homeless adults in securing permanent housing that will end their homelessness. We respect human dignity and believe housing is a right that is supported through advocacy and collaboration ().
☐ CCYCS
The Contra Costa Youth Continuum of Services (CCYCS) is a program of Contra Costa Health Services Health, Housing and Homeless Services Division, in partnership with Heluna Health. CCYCS operates with the philosophy that every young person has the ability to make good choices for themselves, when provided with gentle guidance, support, and positive opportunities. We value the diversity, determination, resiliency, and strength that all youth bring to our doors. (
Under the supervision of the CCYCS Program Manager, the individual in this position will establish and maintain a caseload of up to 15 youth, ages 18-24. The Case Manager will provide assessments, brief goal-oriented counseling, advocacy, and support to homeless youth staying at an emergency youth shelter located in West Contra Costa County.
☐ SHP
The Supportive Housing Programs (SHP) and Rental Assistance Programs (formerly Shelter Plus Care) are programs of Contra Costa Health Services Health, Housing and Homeless Services Division, in partnership with Heluna Health. Under the supervision of the Supportive Housing Manager, the individual in this position will provide assessments, case management services, brief goal-oriented counseling, advocacy, and housing retention services to individuals living independently. The Case Manager will be responsible for outreaching to local landlords and other housing providers in order to establish lasting working relationships to expand the housing stock available for consumers in Homeless Programs.
Salary: $24.00 - $28.35 Hourly
ESSENTIAL FUNCTIONS
Establish and maintain a caseload and conduct Needs Assessment interviews (related to psychosocial, mental, and physical health, housing, income, AOD services, legal, etc.); as well as VI-SPDAT.
Meet with clients weekly to assist in developing and monitoring a case/life/treatment plan
Assist client in obtaining appropriate identification, as well as benefits such as Medi-Cal, SSI, GA, Cal Fresh and other benefits, and services immediately upon program entry.
Identify, support, and closely coordinate client’s access to resources and services related to Needs Assessment outcomes. Referrals to: Housing Specialists, Income Specialists, Mental Health Case Managers/Clinicians, Healthcare for the Homeless Community Health Workers and Nurse Practitioners, Alcohol and Other Drug Access Line/AOD Counselors, legal services, other referral sources as needed.
Support client to access community resources by transporting, accompanying, and coaching client when navigating community resources. Agency vehicle provided.
Maintain client files and associated case management documentation that include case notes, documentation, and electronic records on the Homeless Management Information System (HMIS).
Completes HMIS standardized forms. Submit completed forms to the appropriate staff member within 24-hours of service.
Educate clients on daily living skills to improve self-sufficiency, build authentic rapport to support clients’ goals on an ongoing basis.
Facilitate relationship-building with clients and their family members, including family reunification meeting and conflict resolution as needed
Regularly report and coordinate client progress during multi-disciplinary team case conference.
Attend all required meetings, trainings, and case conferences.
Submit reports to the Program Manager as required.
Other duties as assigned.
☒ CCACS Case Manager (General) See Essential Functions.
☐ CCACS Case Manager (Housing)
Meet with clients based on referral from Case Manager (General) to assist in executing timelines for individual goals and objectives leading to permanent housing.
Conduct and complete Housing Stability Assessments/Housing Plans.
Conduct outreach in the community to identify, build, and strengthen relationships with potential landlords and property management partners.
Facilitate groups/workshops (Ready-to-Rent, Peer Support, Budgeting, Financial Literacy, etc.).
Facilitate housing appointments for clients to explore housing options and placement.
Collaborate with Income Specialist and Case Managers regarding clients’ individualized case plan as it relates to housing stability.
Update client files with associated documentation pertaining to Housing Stability Assessments/Housing Plans; as well as regularly updating Referral Tracking Log, etc.
Complete Intake process for new clients in daily rotation with shelter staff.
Regularly reports and coordinates client progress to immediate Supervisor and Behavioral Health multi-disciplinary team.
Attend required meetings and trainings.
☒ CCACS Case Manager (Income)
Meet with clients based on referral from Case Manager (General) and assist in obtaining/ increasing income by assisting application process for General Assistance, SSI, SSDI, SSA; OR earned income through employment.
Conduct and complete Income Plans.
Conduct outreach in the community to identify, build, and strengthen relationships with employment resources.
Refer clients to appropriate resources regarding education and employment.
Educate clients on budgeting and financial management in a one-on-one as well as workshop capacity.
Collaborate with Housing Specialist and Case Managers regarding clients’ individualized case plan as it relates to financial stability.
Update client files with associated documentation such as Income Plan, Financial Counseling Records; as well as regularly updating Referral Tracking Log, etc.
Complete Intake process for new clients in daily rotation with shelter staff.
Regularly reports and coordinates client progress to immediate Supervisor and Behavioral Health multi-disciplinary team.
Attend required meetings and trainings.
PROGRAM SPECIFIC
☐ CCYCS Demonstrate knowledge of the community and the condition of homeless, street, and runaway youth. Experience with transition age youth with complex presentations, including complex trauma. Must have a strength-based approach, positive attitude, and compassion for working with homeless youth.
Provide and document aftercare follow ups with youth after exiting the program, including 30, 60, 90 day follow up phone calls as well as general aftercare support to high needs clients to support reintegration into the community
Support Shelter Specialists with providing general milieu management when necessary
☐ CCYCS Case Manager (Housing) Meet with clients based on referral from Case Manager (General) to assist in executing timelines for individual goals and objectives leading to permanent housing.
Conduct and complete Housing Stability Assessments/Housing Plans.
Conduct outreach in the community to identify, build, and strengthen relationships with potential landlords and property management partners.
Facilitate groups/workshops (Ready-to-Rent, Peer Support, Budgeting, Financial Literacy, etc.).
Facilitate housing appointments for clients to explore housing options and placement.
Collaborate with internal Case Managers and other service providers regarding clients’ individualized case plan as it relates to housing stability.
Update client files with associated documentation pertaining to Housing Stability Assessments/Housing Plans; as well as regularly updating Referral Tracking Log, etc.
Regularly reports and coordinates client progress to immediate Supervisor and Behavioral Health multi-disciplinary team.
☐ SHP Develop relationships with local housing agencies, property managers, and landlords to create and identify housing options and opportunities for clients
Respond to community phone calls and email inquiries regarding housing resources and supportive services in Contra Costa County.
Periodically evaluate each resident’s apartment for safety hazards, food and kitchen supplies.
Support consumers in tenant/landlord conflict resolution as required.
JOB QUALIFICATIONS Possesses effective communication skills and the ability to work independently and cooperatively.
Thorough knowledge of homelessness, mental health, substance abuse, HIV and cultural diversity issues.
Have a good knowledge of community and support service resources for special needs populations.
Have a strong knowledge of Motivational Interviewing, Trauma Informed Care, and Harm Reduction models.
Excellent communication skills, professional demeanor, sound judgment, and strong organizational skills
Ability to work in fast-paced and high-stress environments
A successful applicant will be fingerprinted and must pass the criteria used by the State of California to screen for criminal convictions that would be deemed detrimental to working with youth.
Ability to work with diverse populations.
Ability to communicate clearly, both in verbal and written forms.
Good computer skills (Word, Excel, HMIS systems, data entry, Outlook) required.
Ability to be supportive and provide guidance in a non-judgmental manner.
A valid California driver's license, clean DMV record, will be needed to carry out job-related essential functions as travel between various locations is a requirement.
Requirement to participate in the DMV Pull Notice Program and be 21 years of age or older.
Be fingerprinted and pass a criminal background check.
Education/Experience Education : AA/AS Degree from an accredited college or university in Public Health, Health Services Administration, Social Work, or a closely related field.
BA/BS in Public Health, Health Services Administration, Social Work, or a closely related field preferred.
Experience : One (1) year of full-time housing case management, or its equivalent, experience in a social services or mental health program providing services to homeless persons. OR
Substitution for Education/Experience : Three (3) years of full time, or its equivalent, experience working in a program serving homeless persons AND HS Diploma/GED.
Desired Qualifications: Bilingual, bicultural in Spanish.
Lived experience of homelessness and/or accessing behavioral health services.
Previous experience or training in street outreach and clinical case management.
Knowledge of Contra Costa County and community resources.
Knowledge of the Contra Costa emergency provider network.
Prior experience with documentation and billing procedures.
PHYSICAL DEMANDS
Stand Frequently
Walk Occasionally
Sit Frequently
Handling / Fingering Frequently
Reach Outward Occasionally
Reach Above Shoulder Occasionally
Climb, Crawl, Kneel, Bend Occasionally
Lift / Carry Occasionally - Up to 50 lbs
Push/Pull Occasionally - Up to 50 lbs
See Constantly
Taste/ Smell Not Applicable
Not Applicable Not required for essential functions
Occasionally (0 - 2 hrs/day)
Frequently (2 - 5 hrs/day)
Constantly (5+ hrs/day)
WORK ENVIRONMENT
Various environments depending on job necessities can include, but not limited to; General Office Setting, Homeless Shelter, Field work within Contra Costa County
EEOC STATEMENT
It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor. Heluna Health
Job Tags
Hourly pay, Permanent employment, Full time, Interim role, Local area, Immediate start,