Customer Service Representative Job at VXI Global Solutions, Gray Summit, MO

YmI3eGxXTzA1aE9qZ2toeVovQ2VrOVJRZ2c9PQ==
  • VXI Global Solutions
  • Gray Summit, MO

Job Description

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

VXI Global Solutions is seeking dedicated and compassionate Emergency Roadside Assistance Agents (Customer Service Representatives) to join our team. In this critical role, you will provide essential support to customers who have rented vehicles from our client and are experiencing roadside emergencies. As the first point of contact, you will handle incoming calls from stranded customers, assess their situations, and coordinate the necessary assistance. Your role involves problem-solving, service coordination, and ensuring customer safety and satisfaction. This position requires you to work on-site in our vibrant Lubbock call center.

Benefits:
  • Competitive Salary: Starting pay of $18.00/hr., plus incentives.
  • Training: Paid training provided to ensure you have the skills needed for success.
  • Comprehensive Benefits Package: Includes 401K, medical, dental, vision, and life insurance.
  • Cell Phone Benefits: $25/month per line for unlimited phone, text, and data.
  • Referral for Life Programâ„¢: Earn a residual bonus every pay period.
  • Engaging Work Environment: Enjoy luncheons, contests, and other incentive programs.
  • Career Growth: Opportunities for advancement within the company.
  • Equal Opportunity Employer: We are committed to diversity and inclusion in the workplace.

Key Responsibilities:
  • Customer Assistance: Handle inbound calls from customers who are stranded and need roadside assistance for rental vehicles.
  • Problem Solving: Assess each situation to determine the best solution, such as arranging for towing, dispatching roadside assistance, or providing other necessary support.
  • Service Coordination: Coordinate with service providers to ensure timely assistance to the customer.
  • Follow-Up: Ensure that customers receive the required help and follow up to guarantee their safety and satisfaction.
  • Documentation: Maintain accurate records of all customer interactions and services provided.

Qualifications:
  • Customer Service Skills: Proven ability to provide patient, empathetic, and effective customer service.
  • Communication: Strong interpersonal skills and the ability to build rapport with customers during stressful situations.
  • Shift Flexibility: Availability to all shifts, including overnight shifts, weekends and holidays.
  • Experience: At least 1 year of customer service experience in a single role.
  • Education: High School Diploma or GED.
  • Background Check: Must pass a background screening.
  • Typing Skills: Minimum typing speed of 25 WPM.
  • Assessments: Candidates must pass onsite assessments with a score above 80% prior to interviewing.

  • Note: This position is 100% on-site . Join our dedicated team and make a difference in our vibrant, supportive call center environment.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Job Tags

All shifts, Shift work, Night shift,

Similar Jobs

Primo Brands

Route Service Delivery Driver Job at Primo Brands

 ...outlets. If you are a current associate of Primo Brands, please apply via myADP or Success Factors. CDL B - Route Delivery Driver Location: Buffalo Compensation: $24/hour + paid OT Schedule: Monday to Friday, 6AM start until workload completion... 

CHRISTUS Health

Physical Therapist - Physical Therapy - PRN Job at CHRISTUS Health

 ...Performance Improvement activities. Assists with supervising and coordinating the Physical Therapy and Physical Therapy Assistant student programs. In addition, supervises Licensed Physical Therapy Assistants, Rehab Technicians, and Volunteers. Responsibilities: Performs... 

Cayuga Nation of Indians

Farm Hand Job at Cayuga Nation of Indians

 ...Job Description Job Description Join Our Team at Lake View Cattle Co. Farm Hand ???? Location: Seneca Falls, NY ???? Job Type: Full-Time Are you reliable, hardworking, and passionate about agriculture and livestock? Lake View Cattle Co. is seeking a... 

FreePower

Sales Representative - B2B (High Commission Role) Job at FreePower

Sales Representative - B2B (High Commission Role) Remote | Full-Time | Competitive Base + Uncapped CommissionAre you a motivated, self-starting B2B sales professional ready to make a serious impact at a fast-growing company? Do you thrive in a high-energy environment where... 

United Parcel Service

Delivery Route Driver - No CDL Required (BOZEMAN) Job at United Parcel Service

 ...Casual Package Delivery Driver Who exactly are UPS Casual Package Delivery Drivers? Theyre the ones who drive our familiar brown trucks...  ...protected by law. We welcome those with experience in jobs such as Route Driver, Courier Controller, and Truck Driver and others in the...