Job Description

Join to apply for the Import Manager role at JAS Worldwide JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services. The Import Manager is responsible for managing air and ocean import operations, maintaining the highest quality standards while delivering service solutions that meet or exceed customer expectations. This role ensures the accurate and timely completion of all documentation and transactions. Additionally, the Import Manager acts as a key liaison between the Branch Manager, Corporate Office, and branch employees to ensure seamless end-to-end processes. ESSENTIAL DUTIES AND RESPONSIBILITIES Oversee the Ocean and Air Import department transportation movements. Monitor and maintain workflow within the department. Manage reports provided by the branch manager or corporate office (accounting/POD’s/ KPI’s etc). File FMC for Ocean and check existing rates in place for validity. Quote rates to overseas offices/agents for both Air and Ocean Import transportation. Assist sales with rates and transportation options. Meeting with truck vendors, NVOCC representatives, shipping lines to address any issues or to discuss future business. Instruct overseas agents of shipping procedures for customers. Assist Import staff with any shipment issues they might have. Meet with customers as needed. Complete shipments in accordance with the defined business process management guidelines. MANAGERIAL RESPONSIBILITIES The Import Manager directs the work assignments of the Import Specialists. Conduct performance evaluations for all direct reports on an annual basis. Recommend employee hiring, promoting and termination decisions. Identify and successfully resolve personnel issues. Assist and guide staff in addressing and resolving customer concerns. Provide training and guidance to staff members, to further develop skill levels. Review the time and attendance of staff utilizing Company time tracking system. Ensure the business processes are implemented according to Company guidelines. Provide back-up for the department during times of employee absence and/or increased business. QUALIFICATIONS Must have 5+ years’ experience handling both air and ocean import shipments as a freight forwarder Must have 2+ years of supervisory experience Cargowise (C1) experience is preferred Excellent organizational skills Excellent problem-solving skills Ability to effectively communicate both verbally and in writing Detail oriented, able to multitask and meet deadlines Self-motivated, able to effectively work on a team and independently Able to perform the essential duties of this position without posing a “direct threat” to the health or safety of self or others Able to interact positively and effectively with co-workers, subordinates and managers EDUCATION/EXPERIENCE High School diploma or GED Experienced handling air and ocean import shipments Supervisory experience Cargowise (C1) experience is preferred Thorough knowledge of freight forwarding Prior experience in global logistics preferred Customer service experience required ENVIRONMENT 100% performed in climate-controlled internal office environment working under normal office conditions. While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hear. While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds. #J-18808-Ljbffr JAS Worldwide

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