Job Description

NY HELP Yes Agency Victim Services, Office of Title Office Assistant 1 Occupational Category Clerical, Secretarial, Office Aide Salary Grade 06 Bargaining Unit ASU - Administrative Services Unit (CSEA) Salary Range From $36232 to $44828 Annually Employment Type Full-Time Appointment Type Contingent Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? Yes Telecommuting allowed? Yes County Albany Street Address 80 South Swan Street Alfred E. Smith Building City Albany State NY Zip Code 12210 Duties Description • Monitor incoming Victim Service Portal claim applications and data enter paper victim compensation claim applications on behalf of victims of crime;• Assign victim compensation claims to OVS Investigators; • Answer phone calls to the Agency’s primary phone numbers, including the 800 and main OVS telephone lines, and route calls as appropriate;• Monitor shared email inboxes for Claims Intake and victim compensation Emergency Awards, taking appropriate action for each inquiry; • Barcode label, scan, and send tasks to manage documents related to victim compensation claims; • Assist victims, claimants, and providers with the disposition and status of compensation claims and reimbursement; • Utilize knowledge of Agency policies and procedures to perform assigned job duties; • Perform other duties as assigned, including coverage for mail duties as needed. Minimum Qualifications NON-COMPETITIVE MINIMUM QUALIFICATIONS:There are no minimum education or experience requirements for this position. All interested candidates are encouraged to apply. NY HELPS: This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.COMPETITIVE MINIMUM QUALIFICATIONS:Permanent service in this title or one year of permanent competitive or 55-b/c service in a title SG-4 or higher and otherwise eligible for transfer under Civil Service Law. Additional Comments Candidates from diverse backgrounds are encouraged to apply. OVS is an equal opportunity employer and is committed to workplace diversity, equity, and inclusion.REASONABLE ACCOMMODATION: The NYS Office of Victim Services provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Diversity, Equity, and Inclusion Unit at DEIA@dcjs.ny.gov or (518) 485-1704. Some positions may require additional credentials or a background check to verify your identity. Name Dan Fitzgerald Telephone 518-485-7740 Fax (518) 457-4000 Email Address dcjsjobs@dcjs.ny.gov Address Street 80 South Swan Street, 6th Floor Alfred E. Smith Building/DCJS - Human Resources Management City Albany State NY Zip Code 12210 Notes on Applying Please send a cover letter and resume to the email address above. Please reference posting # 189184 on your cover letter. New York State Civil Service

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