Job Description

Job Description

Job Description

Position Title: Sales Engineer

$82,976 to $113,076 annually DOE, plus target commission of $20,000 annually

Comprehensive health benefits include - medical, dental, vision, 401k, flexible spending account, paid

sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and

education reimbursement programs.

At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We are

delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by

mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT,

so does our need for team members who can help us grow and realize our goals.

We may be building internet, but we are reaching real people. We strive to build relationships and provide

customers and communities with refreshingly great experiences.

We emphasize our values in all our interactions:

Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put

ourselves in their shoes and give them our full attention.

Empowering You: We empower our customers to choose the products that best meet their needs, and

we support our employees to implement solutions that elevate the experiences of our customers and

coworkers.

Innovation and Improvement: We always look for ways to make the experiences of our customers –

and each other – better.

Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a

corporation.

Job Summary

The Sales Engineer serves as a trusted technical advisor, aligning Ziply Fiber's solutions with customer

business goals across networking, software, and cloud. This role partners closely with sales teams to

identify customer needs, craft tailored solutions, and effectively communicate the value of Ziply Fiber’s

services. As a key customer-facing expert, the Sales Engineer drives technical conversations, overcomes

objections, and contributes to business development strategy.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee

and not intended to reflect all duties performed.

• Leads and facilitates analysis of customers business needs in person or through collaboration

tools to develop solution strategies based on knowledge of customer’s technology environment.

• Initiates and develops strong customer relationships and act as a customer advocate within Ziply

Fiber to ensure the delivery of an exceptional customer experience.

• Prepare technical proposals and presentations for customers and provide limited scope

responses to service and industry questions.

• Actively participate in account, module, and market planning meetings.

• Develop responses to client issued Requests for Proposal/Information through design and

thought leadership.

• Deliver both formal and informal presentations which effectively represent the industry positioning

and capabilities of Ziply Fiber, and the business value and ROI of service offerings proposed to

customers.

• Develop statement(s) of work, scoping and design documentation, solution summaries,

operational support detail, and other technical documentation to outline delivery and life cycle of

services proposed to customers.

• Participate in relevant market, industry, or technology organizations / associations, marketing

events, and trade shows.

• Provide basic service, capability, technology, and industry training to internal and external groups.

• Performs other duties as required to support the business and evolving organization.

Qualifications:

• High school diploma or GED required.

• Bachelor’s degree in engineering or related technical field or equivalent work experience

required.

• Minimum of seven (7) years’ experience in technology engineering pre-sales or equivalent

experience including consulting or professional services required.

• Minimum of one technology domain certification preferred (CCENT, CCNA, CCDA, CCNP, AWS,

Solutions Associate, CompTIA Network+, Security+, MCSA, etc.). Preferred advanced technology

domain certification (CISSP, CCIE, AWS Solutions Architect, PMP, CISM)

• Broad understanding of IT concepts, architectures, and processes, with experience supporting

networking, software, cloud, or security technology domains.

• Must possess a deep understanding of business strategies, execution model and technology

enablement within one or more related domains to drive engagement and though leadership with

clients.

• Understanding of how technology can be applied to address or accelerate customer business

objectives.

• Proficient at both informal and formal presentations to large technical and non-technical

audiences.

• Must have and maintain a valid driver’s license, auto insurance, and satisfactory driving record.

Knowledge, Skills, and Abilities:

• Demonstrated ability to lead customer collaboration, discovery, and whiteboard sessions to draw

out technology solutions while establishing lasting relationships with customers.

• Ability to communicate effectively; internally and externally.

• Excellent communications skills including, writing, presenting, as well as accuracy and attention

to detail.

• Ability to work independently and apply sound judgment and reasoning skills to a variety of

situations.

• Ability to multi-task and collaborate effectively with other personnel to meet deadlines.

• Ability to adjust to rapidly changing priorities and schedules.

• Strong customer service and relationship building skills.

• Ability to drive on behalf of the company in a safe and responsible manner.

Work Authorization

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available

for this position.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodation may be made to

enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining the physical condition necessary for bending,

stooping, sitting, walking, or standing for prolonged periods of time; most of the time is spent sitting in a

comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or

move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision,

color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work is performed in an office setting with exposure to computer screens and requires extensive use of a

computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office

setting.

At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees

may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply

Fiber. In holding outside employment or self-employment, employees should ensure that participation

does not conflict with responsibilities to Ziply Fiber or its business interests.

Diverse Workforce / EEO:

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of

race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the

presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may

require a pre-employment drug screening.

Ziply Fiber is a drug free workplace.

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