Job Description Description Make a difference in hundreds of lives a week! We are looking for a dedicated, self-driven individual who can help our teams and our clients with medical advice and questions on our online chat platform. This position is a great opportunity for Assistants, Technicians, and RVTs to utilize their medical skills and knowledge to help patients online. This will be a very busy and demanding role that is customer service focused and heavy on CSR responsibilities. Chat Operator Responsibilities As a member of our Chat Team your responsibilities will include: Offer genuine client service while assisting our clients via chat or phone. Keep a positive attitude for your remote team members, Adobe team members, and our clients. Work as a team to give our clients the best customer service possible. Have excellent communication skills (written and oral). Manage high volume chat system. Accurately and efficiently answer chats and assist with phone calls as needed. Schedule appointments for 20+ doctors which work in multiple locations that see different types of animals. Also schedule Technician appointments for vaccines, nail trims, blood draws, anal glands, etc. Have a great phone and chat voice (interactive, positive, calming). Work well within the CSR team and with the other departments in our hospital. Be detail oriented: Collect correct client/patient information, relay correct information to doctors/ technicians/ other departments, type notes in patient records, give accurate information to our clients. Review and transcribe doctor voice mail messages at various times throughout the day. Correct appointments as needed and follow up with team members and manager about incorrect appointments. Contact clients for doctors or techs as needed. Contact no show appointments for rescheduling. Additional projects will be added as training and aptitude allow. Expectations Unique to Remote Position
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